Service Level Agreement Example

Service Level Agreement Example. This agreement sample specifies the scope, nature, and terms and conditions of the service to prevent future complications from occurring. This provides the details of the transaction, such as the expected quality and quantity of service a customer expects from a supplier and the appropriate consequences.

This service level agreement (sla) documents the agreed provision of service for the supply of aeronautical information (data) by [organisation name] (the data originator) to [organisation name] (the aisp) and the agreed standards to which the said information shall be published by the aisp. It also explains what penalties will be applied to the supplier should it fail to meet these levels. In this helpdesk sla example, it sets expectations around service availability and response time.

In the tv show the office, the company, dunder mifflin, supplies paper to various organizations.

A service level agreement is a document that is presented to the clients of a service provider formally. Company x agrees to host a website for company z on company x’s servers. It comprises of all the crucial elements and can be used after making some minor changes. Through an sla, a service provider states the terms that they can do the required work.