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Service Cloud Voice Trailhead. And thanks to amazon connect, service cloud voice also supports remote work. It explains how to use contact flows, lambda functions, the telephony integration rest api, and the voice toolkit api to extend the functionality.
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Get customer service up and running for your business. Team cloudshift were really excited to attend the launch webinar last week and are excited to share with you a brand new demo. And this is alongside all the digital channels and crm data.
Service cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.
Service cloud for salesforce classic. It includes examples for implementing common use cases. Service cloud for salesforce classic. Currently, call center agents might have a number of applications.
