Customer Service Listening Skills Activities. Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. We already covered customer service training games for sharpening your edge in a team setting.
Listening is a crucial part of customer service interactions and training. Listening skills are easy to train. Making sure that our teams have the listening skills necessary is an essential part of the tool box they need to succeed with customers.
Thus, employees will be able to apply what they’ve learned instead of simply memorizing policies and procedures.
Instead of finding people who possess all of these skills, it’s easier to hire talented people with a good basis and train them towards perfection. Acronyms is a quick, fun exercise to engage new advisors with fundamental contact centre topics, such as service excellence, soft skills and the customer experience. It’s not just customer service reps who will benefit. Whether you interact with customers in person, on the phone, or via email or online chat, it's important that you be able to relate to others on a human level.