Customer Service Examples Good And Bad. To rake up great customer reviews or blow up on social media, it comes down to good ole genuine customer support. When you try to justify your (or your company’s) behavior, you excuse toxic behavior and set a new baseline for bad customer service.
Prioritizing company policy above the customer needs. Your scorecards can easily let you track which agents are trying to refer customers to the website to speed through calls and help you avoid what makes bad customer service calls. At hotel a, breakfast would be served in five courses.
Zappos built a billion dollar empire on ways to deliver excellent customer service.
When you try to justify your (or your company’s) behavior, you excuse toxic behavior and set a new baseline for bad customer service. Rude behavior and bad attitudes. Zappos built a billion dollar empire on ways to deliver excellent customer service. In fact, consumers are willing to spend 17 percent more with companies that deliver great customer service, according to american express.